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• 忘记了用户名: Ensure you enter the email address associated with your online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. 
• 忘记了密码:确保输入正确的用户名. The email will be sent to the email address associated with your online profile. 
• It may take up to one hour to receive the forgot username email or reset password link. 
• 一定要加上 NoReply@AlectraUtilities.com 转到安全发件人列表，并检查您的垃圾邮件/垃圾文件夹. 

For security reasons, we may have temporarily locked your account. 请在20分钟后重试登录. 

还是有问题? 请 沙巴体育，我们很乐意帮助你.

我Alectra 您的新的和改进的在线客户门户网站. 与 我Alectra, you’ll have secure access to easily manage your Alectra Utilities account online. 浏览账户, 计费, 服务, and Usage menus to find everything you need to set your notification preferences, 支付账单, 分析你的用电量, 和更多的. 

Previous My Account users have been securely moved to the new 我Alectra online customer 门户网站. If you're having trouble logging in, please follow this two-step process:

步骤1 -恢复您的用户名: 

• 上的忘记用户名链接 我Alectra 登录页面, and enter the email address you used to register for the online 门户网站 / paperless billing. 
• 你会收到一封电子邮件 NoReply@AlectraUtilities.com 还有如何恢复用户名的说明.

步骤2 -重置密码: 

• 上的忘记密码链接 我Alectra 登录页面, and enter the username you received in Step 1 above. 
• 你会收到一封电子邮件 NoReply@AlectraUtilities.com 还有如何重置密码的说明. 

使用您的用户名和新密码，登录到 我Alectra 门户网站. 

Why didn’t I receive the email to recover my username or password? 

• 忘记了用户名: Ensure you enter the email address associated with your online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. 
• 忘记了密码:确保输入正确的用户名. The email will be sent to the email address associated with your online profile. 
• It may take up to one hour to receive the forgot username email or reset password link. 
• 一定要加上 NoReply@AlectraUtilities.com 转到安全发件人列表，并检查您的垃圾邮件/垃圾文件夹. 

我收到了我的用户名并重置了我的密码. 为什么我仍然无法登录? 

For security reasons, we may have temporarily locked your account. 请在20分钟后重试登录. 

还是有问题? 请 沙巴体育，我们很乐意帮助你.

恢复您的用户名:

1. 上的忘记用户名链接 我Alectra 登录页面.
2. 输入与您的在线个人资料相关联的电子邮件地址. If you’re on paperless billing, this is the email address to which your ebill notices are sent.
3. 点击“继续”按钮.
4. 你会收到一封电子邮件 NoReply@AlectraUtilities.com 还有如何恢复用户名的说明.
5. Click the blue “click here” link in the email to return to the 我Alectra 登录页面.

请 be patient, there may be a delay in receiving the forgot username email. 一定要加上 NoReply@AlectraUtilities.com 转到安全发件人列表，并检查您的垃圾邮件/垃圾文件夹.

Note: If you enter an email address that is not associated with your online profile, 您将不会收到忘记的用户名电子邮件.

您需要使用正确的用户名来重置密码. 第一个, use the forgot username link on the 我Alectra 登录页面 to recover your username before resetting your password.

重置密码:

1. 上的忘记密码链接 我Alectra 登录页面.
2. 输入与您的在线个人资料相关联的用户名, or the username that you received by email after completing the “忘记了用户名” process.
3. 点击“继续”按钮.
4. 你会收到一封电子邮件 NoReply@AlectraUtilities.com 还有如何重置密码的说明. The email will be sent to the email address associated with your online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent.
5. 打开电子邮件，点击蓝色的“点击这里”链接. 这将带您到密码重置页面.
6. 输入新密码. It must be different from your old password by at least one number or special character.
7. 按照页面上显示的所有密码要求操作.
8. 沙巴体育“我同意使用条款”.
9. 您将看到一个绿色的复选标记，显示“成功”!，提示密码修改成功.
10. Click on the green “Log In” button to return to the 我Alectra 登录页面.
11. On the 我Alectra 登录页面, enter your username and new password.
12. If you would like the login form to be pre-filled for future logins, 选中“Remember Me”复选框(这是可选的).

请 be patient, there may be a delay in receiving the reset password email. 一定要加上 NoReply@AlectraUtilities.com 转到安全发件人列表，并检查您的垃圾邮件/垃圾文件夹.

If the email address associated with your online account is no longer valid or accessible, 请透过电邮联络我们 1-833-253-2872 在正常营业时间，周一至周五，上午8:30.m. 到下午4:30.m. An Alectra Utilities customer service representative will remove your existing online profile. 请 allow 48 hours for your existing online profile to be removed from our system. 48小时后，你就可以注册一个新的 我Alectra online profile using your new email address and by creating a new password.

如果您注册了无纸化账单, you will continue to receive monthly ebill notices by email as usual. 

Note that your ebill notices will come from a new email address, NoReply@AlectraUtilities.com. 请 add this email address to your safe senders list to ensure you continue to receive your monthly ebill notices.

If the business email address associated with your online account is no longer valid or accessible, 请透过电邮联络我们 1-833-253-2872 在正常营业时间，周一至周五，上午8:30.m. 到下午4:30.m. An Alectra Utilities customer service representative will remove your existing online profile. 请 allow 48 hours for your existing online profile to be removed from our system. 48小时后，你就可以注册一个新的 我Alectra online profile using your new business email address and create a new password.

Alectra Utilities customers who did not have a My Account profile can register for 我Alectra 使用以下信息: 

1. 您的帐号 
2. 你的名字和你账单上的一样 
3. 与您的帐户相关联的电话号码

你可以注册 我Alectra using any phone number that is associated with your Alectra Utilities account. 请打电话给 1 - 833 - alectra (1-833-253-2872) 帮助您将电话号码添加到您的帐户. 一旦你注册了我的阿莱克特拉, you will be able to manage the phone numbers associated with your account in your online profile.

一定要加上 NoReply@AlectraUtilities.com 转到安全发件人列表，并检查您的垃圾邮件/垃圾文件夹. 请 be patient, there may be a delay in receiving the confirmation email. 如果您找不到您的确认邮件， 沙巴体育.